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Free delivery on orders over €85
Free returns
We’ve been upgrading our systems to deliver the best experience possible. For help with any order or enquiry, please use the contact form below.
To help us route your enquiry correctly, please let us know if your order was placed before or after 11/05/2026 when getting in touch.
We appreciate your patience and understanding.
Find an answer to the most frequent questions or get in touch using one of the methods below.
Fastest response time!
Chat with our team 8AM - 6PM weekdays clicking the Chat/ Virtual Assistant icon displayed below.
Can't chat now? Click here to send us a message and we'll get back to you as soon as possible.
Free Return Policy
Smartwool offers free returns within 30 days from the date of purchase. Items must be unused, unwashed, and unaltered.
Store Returns
Return the unworn item(s) to the store where you originally made the purchase for a refund or exchange.
Online Returns
Return unworn item(s) purchased at smartwool.com 30 days from the date of purchase for a complete refund. Initiate a return by accessing your order history and selecting “Return Items."
We are currently offering free shipping on orders €55+ placed on eu.smartwool.com.
Shipping based on normal carrier restrictions and delays. We cannot guarantee arrival. Free shipping may not be available for some customers.

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