You can easily place an order following a few steps:

1. Search, choose and add to the Shopping Cart your favourite Smarwool products.

2. To complete your order, select your shipping and payment method.

3. You will receive a confirmation e-mail

After you have confirmed your order, you will receive an automatic generated e-mail confirmation from our Smartwool Online Store.

First check your spam filter. If you still have not received your confirmation e-mail, please contact us and our team will assist you.

You cannot amend your order. Once your order has been placed, it can be cancelled within 30 minutes using the 'Cancel Order' button on either the 'order status' or account page. After 30 minutes you can no longer cancel your order, but if once delivered you wish to send an item back to us, you can do so free of charge. Please click here to see our returns policy and instructions.

You can check your order status by logging into your account or, if you don't have an account, by clicking on the following link.

• Order cancelled: your order has been cancelled
• Order in confirmed: order being registered
• Order fulfillment: the order is being prepared at our warehouse
• Order shipped: the order has been collected by the courier and is in transit to its destination
• Order refunded: refund of the order placed

We’ve temporarily paused shipping to certain regions as part of ongoing operational adjustments.
We sincerely apologize for the inconvenience and appreciate your understanding.
In the meantime, you can still find our products through local retail partners using our store locator.

You can choose between the following payment methods:

- CREDIT CARD
Once you’ve selected your card type, you will need to enter the full number on the front of the credit or debit card without spaces, plus the expiry date, the security code (CVV/CVC) on the back of the card, and the cardholder’s first and last name.

We accept the following credit and debit cards: Visa, Visa Electron, CartaSi, PostePay, Mastercard, and American Express.

The order amount will be reserved on your card and will only be debited once the order is invoiced. In case of a total or partial order cancellation, the amount reserved on your card will be automatically released. Release times may vary depending on the credit institution issuing the card.
From now on, when you place an order using a credit or debit card, your bank may ask you to confirm your identity using 3D Secure authentication.

- PAYPAL
You will need to log into your PayPal account to make a payment and validate your shipping address. Depending on your preference, the amount will be charged to the credit or debit card linked to your PayPal account or directly to your bank account.

- APPLE PAY allows you to pay trough your Apple devices.

- GOOGLE PAY allows you to settle your order trough the payment methods you registered in your Google account.

Once your order is placed and processed, you’ll receive a confirmation email. Your payment will be debited at the time of order or after shipment, depending on the payment method used. You can find out more on our Payment Policy page.

We ensure high security of data on our Smartwool Online Store. All credit and debit card transactions are processed by Adyen Limited and its group companies, a secure online gateway that will be responsible for holding and handling information related to your payment details. In addition, your bank details are sent to our server using SSL encryption (Secure Socket Layer) and transferred to a completely secure environment.

Your payment may have been declined for one of the following reasons:

Your card may be expired. Please check that your card is still valid.

You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorised purchase limit.

Subscribe to our newsletter to stay up to date with the latest news on Smartwool’s collections and to get your hands on amazing promos!

Signing up is super simple. You will have the possibility to sign up thanks to the reserved section available on the right-hand bottom page of the website.

Navigate to the newsletter section on our website and fill in the required information.

If you run into difficulties or have any doubts, please do not hesitate to contact our Customer Care team.

If you wish to unsubscribe from our newsletter and to stop receiving communications from Smartwool, click on the "unsubscribe" link at the bottom of the newsletter email.

If you run into difficulties or have any doubts, please do not hesitate to contact our Customer Care team.

After subscribing to our newsletter you’ll get an email with a welcome promocode entitling you to 15% off your first purchase.
Promocodes cannot be combined with other current promotions.

The Welcome promocode can be used on your first order or on a subsequent one as it does not expire.
It can be used on all items in our current collection.
Please note it might be used just once.
Promocodes cannot be combined with other current promotions.

To use your promocode, add items to your basket and head to checkout. You will find the discount code field on the right-hand side of the page underneath your order summary where you can enter your promocode.

You cannot add a promocode after your order has been finalised. If the order is still being processed, you can cancel it and put through a new order.

You can find a full list of shipping methods by heading to our delivery information page. We offer a number of options to suit your needs. Please be aware that services can vary based on your country or location.

You can track the status of your order at any time. Log into your account by using the email address used to place the order, and select the order to see more details. Alternatively, follow the links in your order confirmation or shipping confirmation emails.

If your order arrives with any damage to the packaging or products, or if something doesn’t match what you were expecting, please contact us and let us know straight away so we can assist you. As a reminder, you can return your items within 30 days of delivery.

You can return your items within 30 days of receiving them. Just make sure they are new and unused and in their original packaging. Currently we are unable to offer exchanges (although this is something we're working on), so we would refund you and a new order would need to be placed.

Multipacks contain several individually sellable units. In the event of a return, all items in the package must be returned, and not just one of the components.

Please make sure the item is returned in its original condition - complete, in its original packaging, and in a new/unworn condition. You’re welcome to try the product on indoors and check the fit and features, as long as it’s handled with normal care. You can follow our returns process and find out more information by clicking here.

The refund will be issued on the same payment method used to make the purchase within 14 days after your return to our warehouse. Our Customer Care will notify you of the return and the successful quality control as soon as it is completed.

We currently don't offer exchanges, although it is something we're working on. If you are interested in a different size or colour, you will need to return the item(s) and place a new order.

Your return will be refunded once it has been received and processed at our warehouse. Please see our Return Policy for more details on how to return.